Allegria Village

Worst experience ever. I would not recommend this place for anyone. My mother was transferred there for rehab after being discharged from the hospital for rehab. She also has dementia. The therapy department was absolutely wonderful. Very patient and professional while working with her. Also very caring to her needs. As far as the nursing staff and cleanliness, very very disappointed. Nursing staff never would come and check on her. They would come for her medication time. Hand it to her and walk away. Would not even make sure she took it. Family would come and find a pill here or there laying in her bed. If her button was pushed for the nurse by one of us so that she can be changed or if she needed anything, it would be hours if they were to show up or we would have to track someone down for help would still be a while for any kind of help. We would actually have to change her own bedding most of the time, mind you the bedding was disgustingly stained. Her room was not very clean and the floors were alway sticky. THE WORST EXPERIENCE we had was one morning the CNA was helping my mother get dressed and while getting her dressed she fell. The CNA told my sister what had happened as soon as my sister got there. She told her that she fell while helping her get dressed and that she hit her face on the side of the nightstand and then she lowered her to the floor. My mother did nothing but cry and complain from being in so much pain all on the left side of her body. My sister demanded that she be sent to the hospital for X-rays . When myself and wife arrived later that day, we asked the nurse what had happened and she blew it off and said the CNA was wrong and none of that actually happened and that my mother just turned over on the bed and hit her face on the nightstand and that my sister made up the story per the CNA and the nurse. My mother did actually have a fall with the CNA. She did in fact fracture her hip. We have the X-rays and pictures to prove it. Also she is still in the hospital to this day and the fall happened exactly a week ago.

While the facilities were efficient and met their intended purpose, the overall experience could be improved. The receptionist seemed somewhat unwelcoming, and the ambiance was affected by unpleasant odors and cleanliness concerns in the surrounding environment. Enhancing hospitality and maintaining a cleaner, fresher atmosphere would greatly improve visitors’ experiences.

This is such a warm and inviting property. My Mother is so happy here and has made so many new friends. The staff has been amazing. Our family couldn't be more happy that we were able to get her moved in. She is living her best life here.

I want to sincerely thank Nurse Dion and Nurse Julie who cared for my mother during her stay at the rehabilitation center. They showed exceptional compassion, patience, and professionalism every step of the way. They took the time to explain care plans, answered all our questions, and treated my mother with dignity and respect. It was clear they genuinely cared about their patients, not just their medical needs but their comfort and emotional well-being as well. Because of their kindness and dedication, my mother felt safe, supported, and well cared for during a very difficult time. Our family truly appreciate everything they did, and we are grateful for the excellent care they provided.

Horrible experience, Place is not clean and outdated. Patient care is horrible. Time to respond for patients pressing the buzzer is too long. I was visiting my dad last night, was there for more 3 hours. My dad pressed the buzzer several times and no one showed up. I already escalated this topic and raised my concern with management