American House Spring Lake

If there was a -O, X 100 that is what they would get from me. Never paid what was said at the beginning. Now priced up to over $7,000.00 a month. My Mama did everything for herself and they still up the monthly price by $680.00 for her care?????. Her care was bringing ~ HOT WATER~ NO ICE!!!! The laundry never got done. She had to wash her own underclothes in a tiny bathroom sink and blow them dry with her hair dryer. The apartment stayed filthy!!! Dust everywhere, bathroom nasty, had to beg for her bed sheets to be washed. I could write a book on how horrible this place was to my Mama.

Facility is pretty clean, but that's about the only positive. Getting a hold of someone in person is nearly impossible. Staff lacks initiative and accountability. Will be moving my uncle to a different facility. He spent a night without heat. They eventually brought him blankets after multiple complaints, but no portable space heater! Negligent. Changed my 2 stars to a one star. Impossible to get anyone in person - they never answer their phones.

This is a poorly run facility at best. The roof collapsed on my grandfather’s building here. They moved him into a new building on site then increased his rent by hundreds of dollars per month after displacing him without his belongings. They use many sales tactics, praying upon your desire to care for a loved one in order to get you into a unit fast. After that, good luck getting all or any of what they promised would be available for the extreme cost of rent. The senior living industry is a vile race to rip our seniors of their hard-earned savings and American House leads the way by many…