Bickford of Shelby Township

I can’t say enough wonderful things about Bickford of Shelby. Having both of my grandmas there has given our family so much peace of mind. It is never easy trusting others with the people you love most, but from day one, we knew they were in the right place. The caregivers don’t just provide excellent care—they genuinely love the residents. Every time we visit, our grandmas are greeted with smiles, hugs, and kindness. They know their routines, celebrate the little things, and treat them with the dignity and respect they deserve. You can truly feel the love the caregivers have for the people who live there, and that means everything to our family. A special thank you to Gretchin, Carla, and Vickie. Their compassion, leadership, and genuine concern for every resident are evident in everything they do. They have always been there to answer questions, offer support, and make sure our grandmas are happy, comfortable, and well cared for. They have created an environment that feels like home, not just a senior living community. We are incredibly grateful for the love, patience, and exceptional care our grandmas receive every day. If you’re looking for a place where your loved one will be treated like family, Bickford of Shelby is truly second to none.

I love the staff at Bickford. I'm in a lot of communities, and I find the staff here to be exceptional! Thanks for always helping me. I appreciate all your hard work.

Title: Disappointing and Unprofessional Billing Practices After a Loss I am deeply concerned and frustrated with the financial department at Bickford. My family member, who was in their memory care unit, passed away on December 1st. Despite her passing on the first day of the month, Bickford charged us for the entire month of December—a very significant sum of money. It has now been three months, and I am still fighting to get a refund. I have made repeated calls to their corporate office, yet no one can provide a clear answer or a timeline for when the check will be sent. While "Beth" in accounts receivable has been my point of contact and claims to send "urgent" messages to the payables department, there has been zero follow-through or resolution. To be ignored during a time of grieving is incredibly disturbing. It feels less like a clerical delay and more like a lack of integrity. I would caution anyone considering this facility to be wary of their corporate billing practices and their lack of empathy or urgency regarding overcharges. I want to begin by saying that the on-site staff at Bickford of Shelby provided amazing care. They were professional, kind, and supportive throughout my family member’s time in memory care. It is heartbreaking that such wonderful care is being overshadowed by a complete lack of integrity at the corporate level.

My father lived at this facility for eight to nine months after my mother was no longer able to care for him at home. He was diagnosed with dementia. During that time, my mother consistently advocated for him to receive appropriate care. The day-to-day staff was responsive and helpful, and this review is not a reflection of their work. My father has since passed away. This review is directed at facility management. Management was aware of my father’s declining condition, yet no one reached out to my mother to offer condolences after his passing. This lack of basic acknowledgment demonstrates a serious absence of empathy. In a field that requires compassion and human connection, this failure was deeply disappointing. I would not recommend this facility.

Bickford is my favorite Senior Living Community to refer families to. The care that is provided is out of this world!