Bridgeway Park Lansing

I’m very impressed with Bridgeway Park Assisted Living in Lansing and the leadership team that runs it. Executive Director Darlene is exceptionally helpful, responsive, and genuinely kind. She is easy to communicate with and consistently makes herself available, which speaks volumes about her dedication and approachability. What truly stands out at Bridgeway Park is the management team as a whole. It’s not uncommon to see members of leadership out on the floor, interacting with and assisting residents, not because they have to, but because they clearly care. That kind of hands-on involvement creates a warm, supportive environment and shows that resident well-being is more than just a job here. The community itself has undergone numerous renovations and upgrades, and it really shows. The building looks refreshed, welcoming, and well cared for. It’s clear that Bridgeway Park is invested not only in high-quality care and leadership, but also in creating a pleasant, comfortable space for residents and staff alike. Overall, Bridgeway Park Lansing reflects strong leadership, compassionate management, and a genuine commitment to doing things the right way.

I am impressed with Bridgeway Park management and the leadership of Darlene the Director. My mother lives at memory care, and has been at this facility for a year and a half. When we moved my mother in it was under the former management company (Brookdale). Right off the bat we saw many turnovers with management, nursing and kitchen staff, each bringing new and unwelcome struggles. My sisters and I had talked many times about moving mom, the only thing that kept us there were some of the truly amazing care workers who treated her like their own grandmother. I’m very glad we hung on as Bridgeway Park management and the director Darlene have changed things for the better. Darlene is very easy to talk with and is available and responsive. She has brought in some wonderful caregivers and retained the best that stayed. It’s also refreshing to see the upgrades and renovations currently going on to the building, this company cares about the residents, their well being, and also their physical surroundings.

I was very leary about this new management company, but I can admit when I was wrong. I loved the capable staff from before, and these staff are wonderful too. With the new management things are more organized, more visual staff and a great line of who does what with no holes. Darlene was the one who had the most to prove to me and she really is quite amazing. Her people around her work as a great team and she is always right there for a question or to solve an issue. She really respects the staff and holds them to a higher standard. Her relationship with family and loved ones is great. There is never a time she is not available, and she conquers issues quickly and easily. Brooke is always available to show you the beautiful and caring home that will become your loved ones home. She is knowledgeable and so very kind. There are many new individualized activities and services. The aides are just super. They treat residents like their elderly loved ones. The Chef is so creative with good meals full of nutrition. Bottom line is they have won me over and are continuing to prove it everyday. Thank you all.

I have seen reviews written by current staff that describe a very different experience than what I have personally observed. I delayed writing this review because I wanted to give the new ownership time to adjust and hoped conditions would improve. Unfortunately, based on my personal observations, I feel compelled to share my concerns. Since the transition from Brookdale Delta Senior Living to Bridgeway Park Senior Living, the experience has felt increasingly uneasy for both me and my family. We have noticed changes that, in our opinion, suggest that some basic expectations commonly associated with senior living communities may not be consistently met. From what I have observed, some residents appear less well-groomed than they were previously. I am also aware of a situation in which a family chose to remove their loved one from the community after expressing concerns that she may have been on the ground for an extended period of time before staff became aware. I did not witness this firsthand, but it raised serious concerns for us. We have also noticed what appears to be weight loss among several residents. After reviewing the meals being served, the portions and presentation seem significantly reduced compared to prior management. Lunch often appears to consist of half a sandwich and a small bowl of soup, which is notably different from the more substantial meals that were previously provided. Additionally, the building does not appear to be maintained to the same level of cleanliness as before, including noticeable differences in odor. These changes are troubling, especially given how long our family has been part of this community. Observing such shifts within a short period of time has caused us to worry about the direction the facility may be heading. Several staff members who contributed positively to our experience are no longer employed at the community, whether through resignation or termination. Communication from management regarding these changes and our concerns has felt limited, leaving us uncertain about the level of oversight and accountability. At this point, we are actively reconsidering whether this facility remains the right placement for our family member. While change can be challenging, the current conditions do not appear to reflect the standards we previously experienced, and we hope meaningful improvements will be made. While renovations to the building are underway, it would be beneficial to see the same level of focus directed toward resident care. Prioritizing resources for meal quality and staffing levels could greatly enhance the overall experience for those living here. I also encourage prospective families to read reviews thoughtfully, as some may come from individuals closely connected to the community. Taking time to seek multiple perspectives can help provide a more balanced understanding.

Thank you Brooke Andersen for the wonderful tour of Bridgeway Park of Lansing. You did a fantastic job sharing great information. It is a very friendly and clean environment, and you and your staff care about the people. Everyone is really friendly and enjoys being there. I am sure my mom will love it too.