Brookhaven Manor

Brookhaven Manor isn’t just a community—it’s a family. And that’s something you can feel almost immediately after walking through the doors. There is a warmth here that is difficult to put into words. It’s in the staff member who knows a resident by name and remembers how they take their coffee. It’s in the laughter coming from the dining room, the conversations in the hallways, and the way someone always seems to notice when a resident could use a smile, a helping hand, or simply someone to talk to. The staff at Brookhaven don’t just come to work every day—they become a part of our residents’ lives. They celebrate birthdays and milestones, share stories and laughter, and are there through both the good days and the difficult ones. Over time, the line between “staff” and “resident” seems to disappear, and what’s left is something that feels much more like family. There is also an incredible sense of comfort in knowing that additional help is close by if it is ever needed. Excellence Care is located right on site and can tailor services to the individual needs of a resident. For someone who wants to maintain their independence while having additional support available, that peace of mind can mean everything—not only to the resident, but to the people who love them. From Chris, the Executive Director, to the housekeeping, dining, maintenance, and support staff, there is a genuine sense that the people here care about more than simply doing their jobs. They care about the people behind each apartment door. Moving into senior living can be an emotional chapter of life. You're leaving behind a place filled with memories and stepping into something unfamiliar. But somewhere along the way, Brookhaven stops feeling like the place you moved to and simply starts feeling like home. And maybe that’s what makes Brookhaven Manor so special. It isn't the building, the apartments, or the amenities that people remember most. It’s the people. It’s the relationships. It’s knowing that when you walk through those doors, someone is genuinely happy to see you. That’s not just a community. That’s a family.

My mother is currently a resident at Brookhaven Manor, and I have serious concerns about her safety and the facility’s response to those concerns. I have personally observed concerning behavior from the activities specialist, Amber, while she was on duty, including appearing disoriented and not fully attentive to residents. I brought this to the attention of staff and management, but no meaningful action was taken. It is extremely troubling that concerns about staff conduct affecting vulnerable residents are not being addressed appropriately. Because of this, I am now actively making plans to move my mother to another facility. Families trust facilities like this to provide a safe and professional environment. Right now, I cannot say that standard is being met.