Cedarbrook of Bloomfield Hills

It was a perfect visit to Laurene Patton. Everything is in good shape except her carpet. It is in desperate need of cleaning. Thank you Charlene Trudeau.

I visited a family friend at Cedarbrook today. The staff there is very friendly and helpful. Especially the front desk team that welcomes every visitor with a smile and kind word. Jennifer, Karen, Kim and Megan are all very pleasant and obviously enjoy their jobs. This is a happy place.

I have a client at Cedar Brook been with her for five years. I enjoy coming here staff is very friendly. The cafe is very nice.

Staff is always friendly and accommodating.

We finally moved my mom out of Assisted Living after seven years. A third party assessment company conducted an assessment and discovered gross neglect. Three other separate professionals corroborated this company’s conclusions. Cedarbrook had not assessed my mother’s care needs in years of taking more than $9,000/month. Tatiana, the head nurse, insisted that observing my Mom walking in the lobby was sufficient assessment. A janitor could make the same degree of assessment. This caused Tatiana to understate my Mom’s needs, threatening her long term care insurance coverage. Afraid of being kicked out, my Mom’s stress level escalated. Her BP was measured over 200 for weeks. Tatiana’s actions directly caused a threat to my mother’s life. Aids, unhappy with reading the high BP, did not record these numbers. They came back later to try for lower numbers. This is fraud. Her BP dropped 70 points in two hours once we fixed the insurance crisis created by Tatiana. “We can’t learn what we are sure we already know.” Tatiana didn’t want to learn my Mom’s true condition. This didn’t change the fact that the lack of assessment meant the lack of services to address needs that were not known to staff. My Mom suffered, unnecessarily, while living in a beautiful facility, for years. Skin infections persisted untreated for years, despite required skin assessments with shower aid; and medications for infections being sent home after hospital stays. These cleared up in two weeks after proper care was administered at her new assisted living facility. They do not follow protocol. She passed out and fell, likely as a result of the high blood pressure, and was found 30 minutes later, sitting on the floor. Instead of calling paramedics, as is protocol when the cause of a fall is unknown, and the fall is not witnessed; they (Dierdra) tried to lift her alone, then shamed her for being “too heavy” She got another aid to help, and left her alone in her chair. Both of my mother’s arms were badly bruised, likely from the improper lifting of her off the floor. Two other residents have died from brain bleeds. They should know better. Do they not train their nurses? High turnover and chronic understaffing caused my Mom to ask for less and less help. She is alive today only because I continuously intervened in her care. During our exit, Ann, in accounting, went into my Mom’s room to try to bully her into writing a check to Cedarbrook for thousands more than was owed, and ignored a call from my sister to clear up the confusion Ann and I had already discussed. My Mom told her “I have to stand by my daughters.” A rare “win”. I’ve spent years fighting for her to have adequate care, while my Mom tells me to overlook their negligence because they are “family”. She even suggested that the only reason Ann padded the bill, and was so aggressive in getting my Mom to pay it before her daughters could protect her, was because Cedarbrook “is really hurting for money.” The owner is a multi-billionaire. Again: The owner is a multi-billionaire. …yet they couldn’t pay the better aids enough to keep them?? What are their priorities? Power? Money? Compassion for residents and staff? Image? Effective care? My Mom is doing well in her new home. Her stress level is way down. Her BP is way down. She is in less pain. She sleeps better. She laughs more. She gets five times the services she was getting before; which gives her more energy to do things she wants to. Our new choice is a Waltonwood facility. No facility is perfect; but, they are certainly not all the same.