Durand Senior Care & Rehab Center

This place is absolutely horrible. Patients being left unchanged in soiled undergarments. Staff totally ignoring patients. Been waiting over an hour for my mother to be put to bed. Asked nurse, they stand around and chat, sit down writing room numbers on cups ignoring my request for my mother to go to the bathroom and bed. For the sake of God if you love your parents dont bring them to this place. How could anyone consider this place to be senior CARE, total opposite. I will be filling a complaint with the State of Michigan and The Joint Commission, JCAHO. They have also twice now not given mother her medicine, it was logged in their computer that they gave it to here at a certain time, but the time they claim to have given it to here I was there and it was not given to her. So the nurse has been falsafying records and lying but entering it in to the computer that she was given her meds. You can really tell by my mothers behavior that she has not received it!

The staff is so kind, caring, patient. the food is actually pretty good. the therapy staff is so knowledgeable and helpful. they have a lot of activities that are relaxing and fun. I enjoyed my stay so far. Thank you for everything!!

As a service provider for numerous healthcare and nursing facilities across Southeast Michigan, I'm thrilled to share that this particular business exudes wonderfully positive vibes and a good feeling the moment you walk through the door! I always notice the little things about nursing facilities, and my nose is usually the first to tell me if a facility truly cares for its patients. Here, I smell nothing but cleanliness, aside from the occasional, understandable accidents. This place truly smells and looks very clean. The hallways are wide, and there's an excellent presentation of workers who greet you with a smile. I've personally witnessed their focused, thorough, and caring approach to patient care. The positive vibes from all the staff really stood out to me and made a great impression! No matter where I went, there was no negativity or bad attitudes, unlike other healthcare facilities I've experienced. Durand Senior Care & Rehab Cntr goes above and beyond, offering a truly positive and caring atmosphere, even amidst industry-wide challenges like staff shortages. I'd absolutely choose them for long-term or short-term rehab care – their delicious food and excellent patient care speak for themselves! They even arrange transportation for appointments, ensuring every need is met. Two thumbs up for all the nursing staff, physical therapy, housekeeping, kitchen, maintenance, all of the administrative office staff, and anyone else I have failed to give a shout-out to. What a great place you have here! Attached is a photo of what they have for lunch today! #Healthcare #Nursing #Facilities #SoutheastMichigan #Care #Cleanliness #Smiles #Patients

Do not put your loved one in LTC. They failed to call my Hospice RN or me when my mom started laboring in breathing at 9 PM for hours and did not call until 3:45 in the morning and supposedly she passed 10 min later. When i asked why they did not call, I was told by Brie they do not have a crystal ball when people are going to die and don't I think that the nite RN Erin felt bad. Mom passed the day we were suppose to have a Care Meeting to cover my list of complaints that was reschedule with less than 24 hrs notice to me. I asked why it was changed and they said it was a request from Hospice but Hospice says they did not request the change. Nobody has accountability. Whenever you asked why they will just tell you that they did everything to protocol with no details. They print out menus indicating foods that are on the tray and all items are not. There were times when mom had no utensils on her tray. They sent my mom to ER with an icepack between her legs for 100 temp and did not tell anyone, no drug list sent. My mom was on the icepack for almost 2 hrs before it was discovered. When i called to tell the facility, it was protocol. Hospital was surprised. Again no accountability. Rehab maybe but do not leave your loved one with case nurses who blow off your concerns and snicker during conversations.

As a health care provider calling a Senior care facility, I want to applaud the customer service I received. The receptionist determined the nature of my call to transfer me appropriately, I was transferred to the care provider and my call was answered promptly. The Care Provider answered and asked appropriate questions and was genuinely interested in doing what is best for the patient. After speaking with him, I was transferred to a scheduler, who answered promptly and assisted with rescheduling in an efficient manner. I am completely impressed with the customer service.