Hampton Manor of Commerce

I had an excellent stay while rehabilitating from my time in the hospital. There were food choices for each meal, including dessert for lunch and dinner, kind and courteous staff, OT and PT services, spacious rooms that were cleaned often, and a choice to order out if you had food allergies to a particular meal. I highly recommend Westlake for short-term care if needed. They do not disappoint. —- Ann G., Ph.D.

After a great deal of thought I have finally found the courage to make this review as it is my first time leaving a 1 star. It saddens me to know that some of last days my grandmother spent was at this facility. For starters, I did her laundry, bathed her, clothed her, changed her and beyond regularly. Services that were supposed to be provided by the staff. However, this didn’t come as a surprise after I was informed by an aid they had no proper training regarding the care of their residents. When I expressed my concerns to upper management I was told rent would be increased by $1,000 without notice or explanation. It seems Hampton Manor cares more about financial gain than maintaining the dignity these residents so desperately need and deserve. Overall, if you care about the well being of your loved one, I advise to look further.

I would recommend Commerce Comfort Care to anyone who asked. We picked this community, because it new and the facilities were nice. Staff was helpful and welcoming. They agreed they could provide what my mother needed. And it was available immediately.

It was a brand-new facility, so they did not have that many people there yet. It looked really good. They had high ceilings but in the memory care part, the ceilings were lower, and the space was much smaller. The price was much more expensive.

Not well managed. Mistakingly, I gave a 4 star rating. NEVER was anything close to FOUR Stars. I realized my mistake but was unable to do a quick edit. Leaving soon and will Be more specific about why you need to look elsewhere . Happy holidays to all.