Dining
Meal preparation and service
Heartland Health Care Center - Grosse Pointe Woods
2.5 (18 reviews)Grosse Pointe Woods, MI
Skilled Nursing in Grosse Pointe Woods. Confirm current services and availability directly with the community.
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Ask Heartland Health Care Center - Grosse Pointe Woods about current services, prices, availability and a visit.
(586) 778-0800Calls go directly to the community.
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Key amenities
Outdoor & recreation
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
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Pricing & residences
Current pricing
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Rates and availability can change. Ask the community for a personalized quote and details about included services.
Public reviews
2.5 · 18 reviewsMy dad is staying at Optalis Health & Rehabilitation of Grosse Pointe Woods for long-term care. He's been there about a month, and he's in a shared room. The staff seemed nice. The place is fine and well-maintained.
Staff did not follow through on care instructions provided by hospital...relative ended up in hospital with stage 4 bedsore after wounds were not treated during a 7 day period...prescribed meds including blood thinner were not given during the 7 days spent here.
My mother is in ProMedica Skilled Nursing and Rehab. It is an older-looking facility that has a reputation for very good rehabilitation services, which is why we selected it. We came here because their visiting hours were a little more lenient than some of the other facilities. The visitation is from 9:00 until 3:00 pm. My only concern is that after hours, it's almost impossible to reach anybody. We've called and let the phone ring 20 or 30 times and not receive any answer from anybody working there. That is a negative to me. During the day, the staff has been very good and pretty attentive.…
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My mother is in ProMedica Skilled Nursing and Rehab. It is an older-looking facility that has a reputation for very good rehabilitation services, which is why we selected it. We came here because their visiting hours were a little more lenient than some of the other facilities. The visitation is from 9:00 until 3:00 pm. My only concern is that after hours, it's almost impossible to reach anybody. We've called and let the phone ring 20 or 30 times and not receive any answer from anybody working there. That is a negative to me. During the day, the staff has been very good and pretty attentive. The occupational therapy has been very good as is the physical therapy. The food is not good at all. it's bland and not good. We've been pretty much supplementing her diet. There are no activities. I've not seen any amenities, but with Covid, they've been restricting a lot, that we can't even take her for a walk in a wheelchair outside, so a lot of that is null and void. She's got her own room. Because of Covid, she has no roommate. She has a window, but no reclining chair. They've been very resistant to provide anything other than the wheelchair and her bed. They would benefit greatly from having more chairs available that were more comfortable and that has been something that has been bothering me. I've been trying to get her a chair that she can sit in aside from the wheelchair. Even a bigger wheelchair would be nice; they just will not provide it. Every time you ask for something, they claim Covid is the reason that they can't and I frankly don't believe it. I wish that they answer the phone after hours, have better chairs available, and get a little bit more flavor into their food.
More recent reviews
After 8 days there, my mother wanted to commit suicide . Said it was the worst experience of her life. Because of Covid I nor my representative was not allowed in the facility. I get that. I would have expected nurses to return calls and in 8 days never received a call back from the so called Dr. Rahbar. Not sure if he even exists. The staff refused to listen to the meds she was taking prior to her stay. Always referring to the good Dr., that he had control of her meds. After being on strong pain killers for 7 yeas for severe arthitic conditions, they wouldn't give her any. Her doctor sent over a script that mysteriously was overlooked. I got her out of that place in a hurry. The only bright side was the Administrator stepped in and set up her release. Might be a good place to go and die, but for rehab, I'd take my chances elsewhere
My mother was in this facility for a total of 4 days. In that amount of time, she fell out of bed twice however, she was never examined by a doctor to determine if she had a concussion, broken bone, etc. After the 2nd time, my brother found her sitting in a chair in the hallway and when he asked the staff why that was, he was told 'Well, she's a fall risk so we need to keep an eye on her'. And the solution is to make her sit in the hallway?!? My brother visits her at least once a day. I shudder to think how folks who don't have someone watching out for them fair. Thank goodness my mother was transferred to the facility in Sterling Heights and my brother says it is a vast improvement over where she was.
I feel terrible that my mother in law was here. She was here for Rehab. We should have "got it" on the first day when things went horribly slow for the most basic of services. When it was time to go we were told on a FRIDAY AFTERNOON that she needed to be out by MONDAY! Also, the food was not good. :(
My mother's first day was an unpleasant experience. She was left in her wheelchair for almost an hour. She wasn't able to go to the restroom or to bed. The next day, an aide practically dropped her and didn't report it.
Heartland facility staff need more communication poor. their rooms is not clean need more update and staff food is terrible.