Marywood Nursing Care Center

They do not answer call lights for long periods. Would find fanpmily member sitting in wet clothes despite finding the assist light on. The staffing is limited and the nurses under staffed. Very unhappy employees . The food is horrible too. I can’t believe anyone would leave family members to be subject to being ignored by staff. There are no activities. People are warehoused here.

I would be on high alert with my loved one at any facility after our experience at Marywood. My mom was allowed to use the restroom without help four days after hip replacement. The aide watched her fall to the floor. On another day, my mother was in extreme pain and called the nurse’s station and no one came to check on her. My mother had to call my brother and HE called the nurse’s station! When they finally checked on her, she was rushed to St. Mary’s and ended up being diagnosed with bleeding ulcers.

My father is in Marywood Nursing Care Center. His room is very clean, well kept, and smells very good. The residents are on a higher level of care. He is in a laid back chair, and he can't move his legs or his arms. The staff is wonderful. They're great and we don't have any complaints at all with their responsiveness or with our wishes that we want things done for him. The food is very good. They puree food for him and it's very good. The food is excellent. They have a therapy room and a family room if you want to have a birthday party or have privacy. It's wonderful. The price is kind of in-between, but for the care that they give, it's wonderful because he has to have 24-hour care.

This place is great if you don't need medical care. It is clean and very nice. They tell you the Doctor is seeing your loved one, but the Doctor never does. My mother was literally left to die as the nurses pretended to care. The aids tried to help to no avail as they didn't know what to do. We had to remove my mother literally by force by calling 911 and taken to the hospital with sepsis from a urinary tract infection and pneumonia. The ambulance transport team looked at my mother and told me that I should write a complaint when they saw her. Before we called 911, I had asked the nurse if her urine sample was returned, I was told that my mother was no better than the other patients and that I had to wait my turn. This is the same nurse that I insisted would not be near my mother as she left her without oxygen for 4 hours from 6 a.m. to 10 a.m. a few days before. When I confronted her, she told me that she was off for two days and that her shift started at 7 a.m. My mother coded at the hospital the day after she was transferred and died 2 days later. My heart breaks as I am the one who took her to this place because of the positive reviews.

They took wonderful care of my mother. The staff is very attentive and friendly. The facility is clean and welcoming.