Mission Point of Madison Heights

My grandmother lives here currently and tonight I went to visit her. The entire facility smells like pee and she had injuries from not being secured into her bus seat. When I was leaving I asked the nurse to help her to the bathroom and I was assured that would happen. 4 hours later my grandmother called me to tell me no one had taken her to the bathroom and that no one had showered her in almost a week. She is blind and immobile and this is unacceptable. I called up there to get someone to take her to the bathroom before she gets a UTI and I was unable to get through to any staff however two out of my five phone calls did get answered by different residents. Not staff. It’s completely unacceptable for a resident to be answering the phone and for the residents to not be able to find any staff for help.

All the negative reviews I've read are completely true. I have visited on several occasions where the staff are rude they don't know what the hell's going on with the clients. My boyfriend had bruises on him they didn't know how he got them couldn't and could not explain them to me. He also was soaking wet and his bed almost every time I visit. He never has clothes and the ones he does have in his room are all dirty and smell like urine along with him and his room. Very few clean clothes or couldn't be found even his shoes. I had to take him home for a visit in flip flops in the middle of winter. Plus he is never ready to go when I pick him up even when it's been scheduled way in advance. I have to help him get ready or wait til they get him ready. I have bought him so many clothes he should not have to worry about having something to wear. This facility or staff do not seem to care about it's residents or for their proper care. It is very sad. If I could I would take him out of that place so fast heads would spin. Every time I visit I am so upset or go to my car and cry because I am not his legal guardian can't remove him from this dirty uncaring place. They don't do anything with the residents they just sit around or lay around doing nothing. They are just getting weaker and weaker when they could be doing more with assistance from the staff but as was stated in previous reviews the staff are on their phones, lazy, rude, and uncaring. Oh and to top it all off they hardly ever answer the phone or when they do you just keep getting disconnected. So God please help who ends up in this horrible horrible dirty place. I don't understand how they haven't been shut down or reported for elderly abuse. Pray for those who reside here, the facility, and all staff. They need all the prayers they can get.

It's been a great place to stay at for the most part but lately I've been thinking about freedom freedom yeah I got tricked out out of my my rights because I wasn't in the right mind frame in Az taking those drugs but I'm clearly clean 🫧 and ready to go back to to to society the only thing I need is someone to help me from then and there now tell me what type of person knows how to handle a phone to contact you guys about my guardianship so come on let me go back to society as my own guardian.this gos out to who ever this might concerns yours truly Paris monitel France

Terrible

I come to this nursing home regularly and everyone here knows me as a Pastor, to which I am. But I remember that this place was shut down three weeks ago for a Covid incident but I realized that this just wasn’t true, violations caused them to shut down. New staff has cycled through since and things haven’t really changed too much. I witnessed just now a nurse giving medicine to a patient and to be honest the patient can be a bit mean at times, but she wouldn’t take the medicine a certain way and gave clear instruction as to how it’s usually distributed, crushed or taken whole with water. She tried to give the patient all the pills at once with water but she can’t swallow, she was a victim in a fire to which really damaged her throat. Nothing will change with this place unless they take the time to cycle through proper employees. I’ve been coming here for months and it’s the same story every time I come and these patients here are only miserable because of the mindset the staff comes in with, they’re miserable so they make the patients miserable, it just doesn’t make sense to me.