Pomeroy Living Sterling Skilled Rehabilitation

My loved one was here for weeks - she worsened under their care. The staff operated in sheer chaos and disorganization - it was nearly impossible to get any kind of update unless I tracked someone down and begged them for information. They gave her medication (without my permission, and I am Medical POA) that would have had DRASTIC negative complications for her - but they never bothered talking to me about it, they just administered - once a Medical POA is activated, it is required that they communicate changes in care with me - but repeatedly, they failed. Social work was abrupt and rude - and clearly did not care about patients. The rooms are cramped, the "bedside table" was nowhere near her bed (it was at her feet, where her phone also was - completely unreachable for someone confined to a wheelchair). Repeatedly, I would arrive for my visit for the day, and she would be in her wheelchair, the red button to push for help was literally 6-8 feet away or under the bed - she couldn't have pressed the button for help because it was no where near her. Not once, but nearly every single day. I will never bring anyone here ever again - it is sheer chaos. The visit notes they transferred to her new location was missing huge chunks of vital information. They never bothered updating critical information (like her current physician, current meds, current health issues) - again totally disorganized and chaotic. For weeks, there was a leak in the dining area - it was not resolved or fixed over a several week period - just an active leak dripping into a bucket. Really disappointing, upsetting and a terrible experience. My family and I will never return to this place.

My father-in-law was brought in after staying in a acute care facility for additional rehab. While he was there we were not given updates on his status, we always had to reach out. They only reached out in regards to money. They were very, very pushy on trying to get him to stay there permanently instead of going back to the home he was at. The social worker was very pushy and spoke down to you when we advised that he would not be staying due to the cost as he would have had to bankrupt himself to make that happen. We were told then that he would be discharged Wednesday the following week. One person would call us about one thing and then we would get a call from someone else with different information. One person did not know what the other was doing. We were not given a check out/pick up time. When we were contacted about his meds to go home with him, we were told they could not use his pharmacy and when I said that I would look one up she hung up on me. When he was discharged, he was supposed to have had a months supply of insulin as a script. He was not provided that and ended up having to go back to the hospital due to not having the insulin. We would not recommend this facility to others at all.