Royalton Manor

I simply cannot say enough about how nice the staff from Royalton Manor has been to my mom and all of our family. I wish I knew everyone's names to mention but do want to say how amazing Zach Gordon - Director of Nursing and Katie - Social Services are. They have absolutely been phenomenal helping us get my mom settled in and comfortable and taking us step-by-step through everything we needed to know. Most importantly, it's clear they genuinely care about the residents and do everything they can to make them happy and comfortable. Both are always so responsive which is a big deal when they're taking care of someone you love. They sincerely want to answer any questions we have and have done such a wonderful job putting our minds at ease.

I hope your loved one never has to eat puree food, because this is what they have to look forward to: 1. Never know for sure what I'm eating since it's puree and they don't tell me 2. Variety variety variety, complete lack of. Special sides that would provide variety and can be pureed are regularly replaced with generic sides like applesauce or pureed pears 3. 90% of my meals have mashed potatoes sometimes with sometimes without gravy 4. They do not puree the regular food people get they make a common meal for all/most puree eaters, frequently without sauces/spices that regular food meals get that make the meals palatable 5. Disappointment served with every meal 6. repeated broken promises to fix this stuff, sometimes with token efforts to satisfy me for a day or two and then stop (stopped after 2 weeks after this review was posted) 7. Putting real food on my tray including treats I love to eat but can't (this is just cruel)(they are trying to prevent these mistakes) 8. No alternate menu like with regular food 9. Orders from outside dietitians are ignored (I'm supposed to get 2x ensure per day with meals, lunch and dinner)(this is resolved) 10. Repeat components of meals in the same day, same meat, same starch, or same side 11. Insufficiently pureed food which closely resembles mechanical soft and can cause me to aspirate on the food. Puree food is also frequently very very dry making it difficult for me to swallow. 12. Unable to give feedback or make changes easily -an actual resident that eats puree food here Edit: add the number 11. They are making efforts to correct these issues so they do care they just needed a little kick in the butt