Shelby - An Optalis Health & Rehabilitation Center

From my experience, throughout my life my mother has been to several facilities and this particular facility I would recommend with 5 stars. My mother has never been treated with such grace, warmth and professionalism. Tammie Hauss is the admissions / concierge. She came to speak with us and made us feel much more at ease with her warm and genuine personality. She asked me all the right questions regarding my mother’s stay and happiness. My mother has been at other facilities before but I have never experienced such great customer care. She took care of all the details and made sure my mother was always comfortable and taken care of. My mother said she felt like she was at home. I thought Tammie might have been an owner with her approach to handling my reservations. She is very knowledge and she addressed all of my concerns. My mother and I are very satisfied and I hope Tammie is able to teach other employees her way of customer care. I am genuinely excited to not just visit my mother but also to see her. I recommend this facility to anyone looking for a rehab.

Overall the staff was very good. Some nurses and aides were exceptional, especially Nautica and Tamera. PT was good. The facility was extremely clean. I would definitely reccommend Shelby Health and Rehab!

My cousin recently stayed at Shelby and I can't say enough nice things about this place. The nurses, aides, and everyone in the building treated him with dignity and respect from the beginning of his stay until he was discharged. I would especially like to thank Howard and Cynthia for being extra helpful. Thank you!

William LaRosa i would like to give a 5 star rating to the best nurse and nurse supervisor nurse Tiffany mason and nurse supervisor Dee they both deserve 10 stars but i can only give them 5 star's

This place is woefully understaffed! Most of the staff I met while my mother was there were capable and as attentive as they could possibly be under the circumstances. I brought up issues to the head of nursing, social workers, the head of PT and the finance person, all of whom admitted that they are seriously understaffed. I was told to call the Director Eric which I did 6 days in a row starting on March 26th and never received a return call. His message is “ hi this is Eric Checkley, sorry I couldn’t come to the phone. I will be out of the office from March 9th to March 16th if you need help call the facility and ask for the assistsnt director Adam Lathrop”. When you call again and ask for Adam they tell you Adam doesn’t have an office or a phone and they put you through to Eric again. I once left a message that his voicemail is out of date and that he might want to update it. I called it today (April 19th) the message has not changed. If you are looking for a facility for a loved one this is a good place if they don’t have any existing medical issues, if they do this place is not the place to get the attention they need. If they are bed ridden and are there to rehab legs, as long as they are ok wearing diapers and waiting 10 minutes to 4 hours for someone to bring them a bedpan theyl’ll be ok. On my mothers last day she was so excited to leave she forgot to lock the wheelchair and when she tried to sit, it rolled away and she fell on her behind and hit her head. She texted me to say she fell and hurt herself and needed to stay. By the time I got there 2 attendants had come in and when told of the fall they checked her for marks and evidence of falling and upon finding nothing assumed she was lying and left the room. Needless to say we checked out. The attached photo was taken after her roommate pushed the call button and waited 20 minutes and no one came. Notice the light outside the room in the background. The person at the desk remained there while a duty nurse completed working with a patient in one of the other rooms then spent about 20 minutes getting out discharge papers ready. Her roommate was still waiting.as we walked away and the person at the desk was still sitting there. The facility is a 1 star, the staff deserve better than Eric!