Sunrise of Troy

Extremely rude customer service at the front desk. I came in to receive some information regarding the center and the lady just was not willing to talk properly to me.

My mom was only there a few days and everyone was so kind, friendly, caring and helpful to us. We would definitely recommend Sunrise of Troy to other families based on the experience we have had

Everyone on staff was great, tried to be helpful & made you feel comfortable to leave your loved one.

I don’t think you could find a better Assisted Living Facility! The facility is beautiful, bright, warm and welcoming. Much of the staff have been there for a long time, and they are kind and attentive to my mother’s needs. I’m confident my mother is well-cared for. She has also enjoyed meeting new friends and participating in the social activities. I would highly recommend Sunrise of Troy!

My mom has lived at two prior facilities, and Sunrise Troy seems to be the best we have seen. I really appreciate that their main entry is locked to monitor who is entering and exiting. A staff member can buzz you in or out. This makes me feel at ease that my mom is safe. They have people sign in electronically to record who is visiting your loved one. The RN Jessica who did the initial assessment did a great job, using the more fine-tuned interview techniques I’ve seen the neurologist use to assess cognitive functioning. I could tell she was well trained and cared about doing the assessment according to the protocol. I appreciate that Sunrise posts staff pictures on the wall with staff name, position, and sometimes how long they’ve worked there. This is a great way to recognize staff, demonstrate transparency to family, and remind residents of staff names. Sunrise has dedicated care managers for the residents. Most places don’t take the care to do this, so we never knew the names of the staff assisting our mom. At other facilities, staff would often rotate, get replaced often, or not wear a visible name tag, all of which left us feeling lost and helpless about who was caring for our mom. Sunrise Troy has many employees who have been working there for years, which says a lot about how they treat the staff. I look forward to my mom moving in and sharing more good experiences.