Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
Learn moreThe James Ferndale
4.1 (32 reviews)Ferndale, MI
Independent Living in Ferndale. Confirm current services and availability directly with the community.
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Public reviews
4.1 · 32 reviews2 months into our lease they took the three meals a day that were agreed to in the lease down to 20 meals a month. They also stop serving hot breakfast 3 days out of the week and wanted to charge residence and additional $[fee removed] for every meal beyond 20 for the month. don't know if they had an ownership change or management change but the kitchen staff was cut from 8 down to 2. The hours were cut down for meals as well. Also long time staff were replaced.
I didn't know what to expect when I walked into The James. I've known the area for years and knew it only as a school. I knew that it was time to downsize from my empty nest. Upon entering I met [name removed] and one-by-one all of my worries calmed, my questions were answered, my concerns melted away. She continues to treat me with every bit of the same kindness and warmth that I experienced that first moment. Since that day, I've known I have a presence at The James looking out for me. Who I can come to. Who will always help me feel safe and welcome.
I personally do not have any issues with The James. I have been a resident for 4 years and have never had any complaints. I enjoy the residence and work to know them all by name so we can feel like a family.
More recent reviews
The downhill slide in every area began at the beginning of 2025 and has become completely untenable. Building filthy, infested, uninhabitable and most areas closed off, residents ORDERED in writing to stay in their rooms. Lack of staff and management has lied over and over again
Current management has gutted services while raising rent. Building is poorly maintained and heat not working during coldest winter days. Lease signed that stated meals included but now charging an extra $[removed] month for meals. Many residents have moved. This used to be a warm, welcoming place.
The food was just average. The facility itself was very accommodating. Great location. Activities could use some better ideas. All in all it was a good resource for seniors.
Over priced, over promised and looking for anyway to cut corners. Food quality has consistently diminished over the last year and now they are limiting how many meals are included and have the audacity to call them complementary. No longer serving a hot breakfast, rather putting out a pot of oatmeal and sugary pastries. The management is telling residents that they should be utilizing their full kitchen and cook for themselves. Their management team has been replaced several times and now only cares about the bottom line and not the life quality of their residents.
Over priced, over promised and looking for anyway to cut corners. Food quality has consistently diminished over the last year and now they are limiting how many meals are included and have the audacity to call them complementary. No longer serving a hot breakfast, rather putting out a pot of oatmeal and sugary pastries. The management is telling residents that they should be utilizing their full kitchen and cook for themselves. Their management team has been replaced several times and now only cares about the bottom line and not their residences. This all happened within 60 days of a rent increase. We have asked a number of times to speak to the people who make the decisions. We have been told that they will “absolutely call you back and address your concerns” but no one has called us back. They charge a premium to rent there and it is not worth it anymore. You would be better off moving your parents to an [community removed] because that is same quality that The James is now. I would look