The Orchards Michigan - Redford

I wish there was a zero rating as an option because this place is the worst nursing home I have ever seen in my life. My mom has dementia and was in memory care for 2 years and it was the worst 2 years of her life! They never attempted to shower my mom when she refused to shower. I witnessed verbal abuse in this place on 2 separate occasions where I overheard staff yelling at the residents. Everytime you come in the memory care unit, the staff are sitting down on their phones and never interacting with the residents. My mom declined so much that I had to call hospice. If your relative is in this facility, GET THEM OUT NOW! This is just a place where you send your loved one to die! I have my mom in a place now where she is loved and cared for properly. They put in the work and shower her and change her everyday now. She's so much happier and she will probably no longer be appropriate for hospice soon. We are lucky that our mom had a happy ending but so many have died a horrible death in this place. If this place was recommended to you, RUN!

My mother has been at this facility from the beginning of takeover from Advantage Living Center and I can tell you that the communication has decreased significantly. No one should feel displaced like trash as a family or customer/patient. My mother and others were told they were temporary moved to allow renovation but would return to their original rooms once complete. They were moved to unclean rooms where the hot water was out and unclean. They did not give family's provision to get their belongings for comfort. It was supposed to be temp but now its to be permanent. Our loved ones are not trash. This is supposed to be a care facility but does not care clearly. They get their money and will not even return calls. I am still awaiting follow up call from Administratior Jasmine 2weeks since Easter. Transparency is being forward with family.