The Willows Assisted Living

I AM TIRED OF THE STAFF HURTING MY MOTHER-IN-LAW! She has told me that on THREE separate occasions, the staff mishandled her and injured her. And then the staff has the NERVE to tell me to ask my mother-in-law to be kinder to the staff. That is WILDY INAPPROPRIATE. Shame on this facility! Act like adults! Edit: it has been a month since my review and NOTHING has improved. The staff is straight rude to my mother-in-law and when she told the employee that she didn’t need to get sassy with her, THE EMPLOYEE ARGUED that she wasn’t being sassy, instead of apologizing that she didn’t mean for it to come off that way. I’m sorry, but it is not up to the employee to decide how she is treating people when she is not on the receiving end of it. I’m sure if I raised my voice they would say that I’m angry and yelling so I can’t just claim that I’m not doing that, right? Actually, come to think of it. An employee DID raise their voice at by her, and when I said that I won’t be yelled at, SHE CONTINUED TO YELL, said she wasn’t yelling and that I was yelling at her, but I did not raise my voice, I just matched her ugly energy. But, that’s cool. I’ll just start snapping at the staff and treat them how they are treating others since I can decide how people perceive my actions. Since you all think that’s ok. SERIOUSLY. Grow up and take your job seriously. You’re supposed to be compassionate, not a bunch of miserable jerks. I hope your loved ones never get sent to a facility and treated that way. You wouldn’t like it either.

Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation. Rough with patients no locks on the doors… insane we have to pay for this service as well as provide our own medical equipment. The management doesn’t care at all not one apology in the conversation just excuses. Not to mention the night supervisor grabbing her boyfriend/whomever to stare in the window to try to intimidate me. I’m doing everything I can to get my mother outta of this place don’t let this place mistreat yours!

My husband had a stroke and I took care of him at home for about 6mo until I couldn’t manage him anymore. The first nursing facility he went to was beautiful, large dining room lots of other amenities that of course he couldn’t use. Very expensive. However the ratio of caregiver to patient was about 2 to 15 and when I went to visit him I would find him sitting in front of the nurses station along with other elderly people slumped over in his chair. It broke my heart. And then with the help of a friend I found The Willows. It’s a four bedroom house set out in the country though not far from Rochester, Oxford, Lake Orion etc..the patient to care giver is a max of 6 patients to two caregivers. It’s not fancy but it is clean and comfortable. My husband sat at a table for all of his meals with usually just two or three other residents and then usually moved to a recliner, with the help of a hoyer lift, to watch tv. The staff was outstanding! We got to know them all along with the other residents who had been there for some time. It felt like family. I thank god that we found this facility run and owned by two very professional people. They always went above and beyond for my Bob and I will forever be grateful. If you want great care and more than adequate amenities this is for you..at half the cost of the big fancy places. Thanks to everyone at “The Willows”!

Awful administration, awful environment, the Willows: 1/10 i would NEVER recommend that place for any senior to be.

The Willows Senior Living was quite small. It's a house that has five residents. So, it had a home-like setting as opposed to a hotel or hospital-like setting which the rest of them had. They didn't have a whole lot of facilities and my dad was not in terrific shape when he got there, but it's again a nice home-like atmosphere. They have very little amenities. There's a nice family room area that looks out onto an outdoor porch where it's out in the woods. So, it's got a nice view and such, but it doesn't have the big dining rooms and all the stuff that the other ones have. The staff was very nice and very helpful. They didn't seem rushed, overworked, and short-staffed like some of the other ones that we had visited. The food was OK. They did an exercise video thing and some crafts, but they don't have a lot of activities like the other places do.