The Willows at East Lansing

We had to put my Grandmother in a home because she can no longer watch over herself. We had her situated in her own room. She was their for about two years. Once you do get settled in my Grandmother was always loosing her cell phone charger. Come to find out it was being stolen by someone in the staff! They would loose her night gowns. Atleast several times. About 3 months before she passed away they moved her!! That's right@ without even notifying us. My parents were beyond pissed off. So now she is sharing a room. Then we get the call she's not doing so well. We go up their on the 17th. This is two years ago. And she passes away the next day! I was so upset that I was not their. Because if their un professionalism. She died completely by her self! And this place didn't even bother to rebate us for 13 days for the rest of the month that she was paid up on! So shop around! When I say shop around, Shop around! Don't let these people rip you off. Very poor uneducated staff! My mother did the best she could to find her a place that treated her like this! And this is not the entire story.

We toured this facility last week looking for a place to call home for a loved one. When we got there, we were told that the girl that gives tours was too busy for our scheduled tour, so they had the receptionist that had only been there for a month give us the tour. Unfortunately, she was unable to answer any questions. When we asked about pricing, we were told, "it should be in the packet." We asked if someone could sit down and go over it with us since this is thousands per month we are looking at spending. Jordan tried to deflect our questions, and was displaying body language while turned away from us and leaning against a wall that she would really rather be anywhere else. This lack of professionalism made us uncomfortable with the facility as a whole. If thats the type of service we were getting on a tour, what type of card would a love one receive?

My mom was at the Willows of East Lansing in June 2025 for a couple of weeks. The professionalism of the staff, the care she received was exceptional. The activities were engaging for both the rehab clients and residents. The food prepared by the chefs was quality ingredients and delicious. I would highly recommend the care facility to those in search of rehab and from what I am learning for assisted living care. I appreciate each and every staff member who provided care to my mom for their expertise and patience needed to care for the elderly.

My sister was just admitted here yesterday. I came in today to see how the accommodations were. It surpassed my expectations. The place is very nice and clean, the staff is exceptional, the food looks good and it seems they really care about their patients. I felt such a relief knowing she was in a good place!

When I was admitted to the hospital, I had a bad attitude, and I was scared. However, the Nursing staff and the CNA's made my fears subside. I witnessed the Team work hard to implement my care, and I was taken care of very well, from the Nursing department to the CNAs to the Therapy department with the Life enrichment program to the 4-star Kitchen, even Housekeeping, they all were involved with my care and recovery. If you have a Loved one who needs care it would behoove you to let this Team of Professional's treat your treasured family member, they will receive top notch care at all times. In Christ Love and Joy, Annette Hedges