The Willows at Howell

My father was recently at The Willows for rehab. He had a wonderful nurse named Dorothy—she was truly a gift. The PT/OT team also did a nice job, and I believe he benefited from being challenged. However, I cannot give more than three stars due to the facility’s lack of communication—it was essentially non-existent. There were no updates on his progress, no care plan shared, and no returned phone calls or emails. After 15 days, I had to chase someone down just to get a basic progress report. At one point, I had to call my dad and ask him to press his call button so someone would come to his room, get on the phone with me, and then I could ask them to find a director. That should never be necessary. This lack of communication is unacceptable.

Absolutely the best facility I have ever been in! The staff is excellent and truly know and care about each patient. Compassionate and friendly. I would like to be there if that time ever comes 💕

Patient care and collaboration is excellent here at the Willows of Howell! We, Residential Palilative & Hospice, work closely with the Willow's to help support their residents that require a higher level of care, such as hospice or palliative care. The team here is highly collaborative and caring. We're proud to be a partner!!!

My comments my review and my rating keeps being removed cause why? Ten Physocal Therspy Depart is dishonest!!

I visited The Willows at Howell and toured the nursing home. It was a fairly new facility and in excellent shape. I would recommend it. It was just very pricey compared to anywhere else, probably 25% to 30% more costly. It was $14,000 to $15,000 a month for 24-hour nursing care. They have very limited Medicaid beds and choose their existing residents over the newcomers on them, so it would probably be a 4-year wait. As far as the facility goes, that was the number one facility we looked at. I dealt with the salespeople and they were very good and informative. They were very truthful, too. They painted what I perceive to be the correct picture of the facility. We didn't go with them because of the cost, more than anything else. They have very high-end amenities. At dinner, they had salad bars and 2 or 3 dining areas. They had low beds and their rooms were spacious. It's more spacious than what we were used to, as far as Medicaid beds go. They seem to be well-staffed from my tour standpoint because I saw a lot of the staff. They had extensive recreation areas, and I would say that the place was immaculate.