Brookdale Farmington Hills North

Executive managers just changed. I Loved [name removed], the last one. The staff seems stressed. I would visit my loved one frequently, ensuring good care. I am finished answering for now.

My mother went weeks without a shower. Food was high school cafeteria quality. They do your laundry when they feel like it. Rooms were small, amenities? No amenities we were aware of. It was a bad experience and I removed my mother.

In February 2024, I contacted Brookdale Senior Living (Farmington North) to inquire about the admission of my sister. I received an immediate response which resulted in meeting with and tour by Dan Spencer, Sales Manager. I did not know what to expect however I experienced what I wanted for my sister, a well maintained, organized, attention-to-detail setting which will care for her and keep her safe. My goal was to visit 5 assisted living settings then, make a decision. However, I decided during my visit to select Brookdale. I cancelled the other visits. A few days after meeting with Dan, I contacted him again to inquire about the admission of my brother-in-law. As with my sister, he provided the same attention to my questions and my brother-in-law’s needs. Now, both are residents of Brookdale. I have interacted with and observed many Brookdale staff and they all display the same qualities - genuine interest in the residents, respect of residents and their families, and willingness to ensure the needs of the residents are addressed. – Gwen Cook (March 14, 2024)

Great experience! Great staff…across all functions. Experienced some crazy policy practices but after several attempts to resolve an issue with administration officer, the E.D. stepped in and provided a solution.

Overall experience: This number changes from the beginning of her stay to the end. Much higher at the beginning. I'd give it a 4. By the end it was between a 1 and a 2. My thoughts are staff turnover and management changes. We even have turned things over for a civil suit regarding her lack of care the last month or so. Cleanliness: I never saw this as as issue until the end. Mom had fallen out of bed, must have hit her head and bled on the rug. Until the day she passed they never scrubbed the rug to remove the stain. Friendliness: like all staff some are friendlier than others. There were some that always friendly and helpful, spending extra time with Mom and holding her hand. Others, younger ones mostly, did their job but not much more. For the ones that were so good to Mom I want to say 5. But overall I have to say 3. Quality of Care: As I said this varied drastically from the beginning to end. Very good at the beginning, a 4 or even a 5. As I said it deteriorated so much in the last couple months that we are suing. A 1 for the last month. Food: Acceptable quality. Trouble is that with her Macular degeneration she couldn't see the food and with her dementia she couldn't focus. If one of us stayed, cut things up and fed her she ate well. The staff didn't/couldn't. Food itself is a 3. Activities: Like the rest of the scores this starts out good then goes to hell. In the beginning they had a form of bingo where there was a staff member with each person to help. And they all wine something. Mom won socks and loved them. They had dancing which thrilled Mom. At the end all this was gone. They sat them all in a big room and turned on the TV. That was it. Went from a 5 to a 1. Value for the Money: It cost a $[removed]/month less than [facility removed] and others. In the beginning it was a great value. Not so much at the end. Turned them over to the Michigan Ombudsman for seniors who found they needed improvement. And have not heard yet about the civil suit. Have they turned around because of this? I do not know. If they have it would be a good value. Otherwise I'd pass.