Cedarbrook of Rochester

My friend that I visit at Cedarbrook loves living there. It's the next best place to home.

I am one of the dental hygienists that visits this community and it is hands down one if the most fabulously run facilities I have visited. Extremely impressed with the staff and cleanliness. Front desk is so sweet and social work is incredibly talented and kind.

Beautiful place. Friendly staff!

A lovely visit with a friend held in a small, private room on her floor.

My observations and interactions at Cedarbrook for the past three years - it started off good but care is going downhill rapidly! The facility itself, the meals and the activities are wonderful; however, the care to residents is not worth the money and getting worse. Sadly, my grandfather's care, for over $6,000 a month in "assisted living", is barely acceptable. The staff are to assist with showers, administer medicines, remind and assist for appointments within the facility. Most every time I visit him on 3rd floor, the staff occupy a large table (for the residents) playing on their phones, eating meals, and "visiting" with each other. My grandfather and a few others I know have not been bathed in over 2-3 weeks and wearing same clothes weeks on end! Relatives of residents have had to hire outside "helpers" for their family members to have their basic hygiene needs met. I found his medicine on the bathroom counter in a little plastic cup - vital meds - part of the reason he is here to have meds personally administered - not placed on a countertop! When housekeeping leaves for the day, feces on the carpet, furniture and shower is left until the next day - the nurses aides refuse to clean. Calling the nurses desk is frustrating, staff are clearly annoyed to be bothered by my phone calls and always end the calls without so much as a "goodbye". As God is my witness, three separate staff members recently admitted they were "getting rid" of the lazy inept staff and had already fired a few. Staffing needs a huge reset, management needs to take immediate responsibility and remedy this unhealthy and negative situation. I will be monitoring and if no improvement is noted, I will contact LARA to investigate this facility and their licensing.