Flourish Collection at Rochester

My Mom has been at the community for 2 years. She has had a very good experiences within the community. She has made many friends and enjoys the experience the community offers. There are many activities for the residents to join, including outings! The staff is very nice and friendly. The housekeeping staff that cleans for her every two weeks make sure everything is done the way she likes it. If anything should go wrong from a light bulb change to a faucet replacement someone is there to do it right away. She enjoys having dinner with friends every evening. It has been a wonderful experience not only for my mom but for our entire family as well!

I give this place 5 stars because the response from most of the caregivers has been very positive and I feel they have really tried to know who I am. I'm not just an apartment number. I'm also pretty close to several of them; May, in particular, and Louise are probably two of the nicest people I know, and they make my living here better. Deja has managed to bring in a Wellness Team that exudes an attitude that they are proud to be here - and that attitude wasn't always here before.

(EDIT) 4/17/2026 I’d like to update my review below in fairness. Since voicing my and my parents concerns to the operating company Storypoint last week, I’m glad to say they have responded immediately and taken it very seriously. The director personally met with my parents and spent a lot of time listening to fully understand the issues with the building and management. They seem to be genuine and committed to addressing our concerns, so I’m hopeful the situation will start to improve moving forward. ————————— Please don’t let your loved ones move in here. It’s clear that this used to be a wonderful place but with new ownership for the past year or so it has been completely ruined. My parents routinely have to wait over 1.5 hours to get a meal. Sometimes they give up and just go back to their apartment and make food themselves. The Director never shows up to resident meetings. No one is properly running the dining room so residents from outside the main building who don’t have meal plans are dining and drinking to their pleasure and not charged at all. Residents who live in the main building pay a huge premium and others are eating for free. Family members and friends come in and eat for free too. There is no one working to properly manage the restaurant with even the most basic service you would get at Big Boy. The place is filthy and they only started vacuuming the hallways recently after a whole year of never cleaning them. The worst part, they are absolutely fleecing the residents with eye watering rents and fees for everything and they don’t have the energy or sometimes the facilities to put up a fight. Absolutely disgusting and inhumane.

Be wary if you plan on placing your loved-one in this facility, it may look beautiful, but they have significant administration issues. The admin staff isn't often visible amongst the residents and if you have concerns, they provide the same rhetoric that they have for months...we were in orientation during that time period or give us time as we are making progress and hiring new staff or we hear you! However, nothing seems to improve and the costs have escalated dramatically without any visible improvement in the care or cleanliness of the facility. The Wellness Director could use a class in compassion, medication administration (many errors and medication confusion/mandatory changes, etc.) and professionalism when handling staff and/or residents families. If you reach out to the higher ups, i.e., Regional Director or above, you hear crickets. Very disappointed in this new regime!

I play music for the residents at Flourish. It is always a good time. They are a great crowd and Lori Voss is there for anything you might need. Its a beautiful, classy high end environment.