Grand Pines Assisted Living Center

Great place! Staff seem to care a lot about residents!

Takes great care of their residents, with an amazing staff and a nurturing environment.

If thinking of placing your loved one here be careful !!! 1) patient ratio/staff is incidental neglect. patient care not able to be given properly and effectively as most times there is not enough staffing. There are even times when med techs have 4 med carts to themselves. 2) kitchen doesn’t pay attention to residents dietary restrictions; giving food residents are allergic to regularly or people who have an intolerance to stuff 3) have a question? Don’t ask, the buck gets passed to everyone and no one actually gets back to you about an issue or concern 4) smiles…. Long enough to swindle a new hire or a family member 5) residents being charged astronomical prices to eat in their rooms if they chose, on top of what they pay already. trays that are served to rooms and not hot but slightly warm and have to be microwaved in resident rooms. Eat in room = extra charges (per meal) = reheated in microwave 😳😣 6) never enough clean linen to actually clean the residents with the proper stuff 7) those techs who pass meds are given such a heavy load and expected to still do aide work due to not being able to keep enough staff 8) never a good response from residents when asked how the food was

Very nice Valentine’s dinner! The food was wonderful!

Grand Haven is so lucky to have a place like Grand Pines! Truly the best of the best! This family owned company is from Grand Haven and you can tell the pride and care they put into the community!