Hillside Terrace Senior Living

Our mother has been at Hillside Terrace for several years now, transitioning to Memory Care a few years back. The staff are kind and do their best and my mother is happy. Unfortunately, we have lost a few things that we felt were special to mom. She likes pretty things. We have lost soft blankets and pretty tops in Assisted Living. We worked with the laundry supervisor, they were never found. In Memory Care, two weeks after I bought it, mom’s shower chair, which was a perfect size for her came up missing. We lost a nice pair of new shoes and the comment was: “ The staff think another resident threw them away”, which, one, would be highly unlikely as the trash cans are very small in the rooms. Shoes would not fit and two, we highly believe a resident would not take them. Then, most recently she lost a pretty jeans jacket. This, and all the items were reported with actually little regard. I was told the issue was punted to the Administration, however have not heard back at all. This past spring I wrote a note to the administration that I believed someone on their staff was stealing things. No response. Again, the facility is lovely and mom seems content and happy. However, just a note of consideration when things come up missing several times and it feels like to the family there is little regard, it opens a general concern of trust overall. I think this is important to consider when you are placing a loved one into the hands of a facility. Thank you, on behalf of the Weber and Turner family.

Having worked in senior living for over 16 years, I can say with certainty that I would never place my mother in this memory care facility if I had a choice. With the exception a few care staff and kitchen staff who were compassionate as is staff member one being named Z and the other Ameriline the rest of the team appears untrained and disengaged. While they may smile, the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns. The cleanliness of the rooms is unacceptable—dirty laundry is left on the shower seat . Residents are denied autonomy, including the simple choice to remain in pajamas if they wish; instead, they are forced to dress regardless of their comfort or preference. Most troubling is the lack of personal connection. Staff make no effort to understand who the residents are as individuals, which strips away their dignity and humanity. I witnessed deeply concerning conditions during mealtime, but the list is too long to detail here. They did finally listened and now my mom is comfortable in her pajamas. The most distressing moment was finding my mother undressed, lying sideways in her bed, with two soiled diapers discarded on the floor—and then being confronted by the caregiver when I raised concern. This experience was heartbreaking and unacceptable. I strongly advise against entrusting this facility with the care of a loved one.

During a visit to a friend, I observed several concerning conditions within the facility. My friend was lying in a recliner in an open common area, positioned in a circle with eight other residents. My friend lying sideways with their mouth open. Multiple residents were wandering without supervision, and others were calling out for assistance with no staff responding. The room had a strong odor of urine. Although a caregiver changed my friend, the soiled sheets were not replaced. I also witnessed a male resident walk into the kitchen unsupervised. I was later informed that there was no kitchen staff on duty that day, and the facility was ordering pizza for residents due to the staffing shortage. While the care staff present were polite, they were not attentive and appeared unable to meet the residents’ needs.