Medilodge of Okemos

Apparently patients are NOT their first priority. Labor Day weekend and it seems 85% of their staff either didn't bother to show up or were given the time off! Sorry, that's not acceptable. Good management would have a plan to continue care for those who need the most care at least, HOWEVER that is NOT what they chose to do, Instead, it is easier to simply ignore the patient no matter their need! How do I know this? Because this is exactly what happened to my family member! Is it acceptable? ABSOLUTELY not, not for ANYONE'S family member! The patients are there because they need care. Medilodge is a care giving facility. You CANNOT allow patients to suffer due to the incompetence of, staff, ownership & management. I don't care WHO you are, this is simply the most important 'rule' of the care you give. ANY business MUST be sure they have staff available to operate. You can't run a bank, restaurant or pet store without having STAFF. This patient had to phone their spouse at 2 am and have them come help them after waiting literally for HOURS to be answered by staff. Needless to say they left via ambulance and will N O T be going back - EVER! If you love and value your family member, DO NOT bring them to Medilodge in Okemos. Save yourself the worry & trouble! There are so many other options and driving another 30 miles or minutes can save you the problems (yes that's plural), my family member suffered & yes, they allowed them to suffer. We are beyond disappointed, this will be a set back in their recovery after months of being in a hospital. Our family member was not going to be a permanent resident, but was only in their for rehab, so before anyone reading this begins assuming things, let me just say, Medilodge absolutely KNEW from the start EXACTLY what my family members needs were, how much care they would need and they AGREED to take them in and that it would be no problem. The reality was they didn't care. I'm sorry, but there is no way to describe how very wrong that is! So again, please know that if this happened to our family, it's been happening right along, and that it will continue. Please don't let it happen to your family next. Going to also mention, that they have had ample time, holiday or no holiday, to reach out to the family and that apparently hasn't mattered either, only a "yah we didn't have enough staff". This was their reasoning. So, should they respond to this that we should have reached out to them, WE DID, THEY KNOW and IT MATTERED NOT! This place should be closed down or they seriously need a total replacement of management. This is their MISSION STATEMENT: To create and maintain a dignified environment for our Residents and Employees that fosters our dedication to “Caring about you while caring for you”. Oddly enough, they missed the mark by: not caring ABOUT them, when they failed to care FOR them! ____***Update and response: We TRIED to work with you, we did everything in our power to talk to, reason with, get things changed. Oddly, only when it's put out there for others to see do you snap to attention. WHY would I call you now? Why would anyone bother? No thanks, we're not making the same mistake twice. Maybe send the rest of the patients elsewhere, give the minimal staff you have a permanent vacation and lock the doors & throw away the keys. That's the ONLY thing I can see as a workable solution for you.

A horrible place!

Top-notch, first class rehab experience from the Admin to the Cleaning Department! I want to give a shout out to all the following personnel and departments for making my rehab experience the best it could be: Ann from Admin went out her way to check in on me and even helped me with a personal errand. Dr. Eisenberg, MD was kind and on the mark with my treatment as was his PA Mike. The nursing staff from the RN on through to the certified techs and aides were pleasant, courteous, helpful, and always on the money when answering the light - never unkind or discourteous always helpful and thorough. The entire place was clean and the cleaning staff saw to my room everyday and I enjoyed our conversations about the wild turkeys that visited the grounds outside my window. I would recommend this facility to anyone in need of a rehab experience. Kindest regards to all the folks who help me heal, Sandy B.

The staff are wonderful! I was treated like family, they have my utmost respect!! Even though I was stuck in my room for my full visit their PT and OT would come to my room for therapy. I would recommend MediLodge to anyone that reads this review.

Do not ever send your loved ones to this place. The staff are awful and my family member was so ill after leaving this place that was supposed to rehabilitate him that he is back in the hospital in worse shape than he was in. To give you an idea… he had open heart surgery and was there for rehabilitation- he got COVID, then pneumonia and now has to be shocked to regulate his heart rate. The nurses were not careful, they kept his room cold and he had a hard time just getting a blanket. When cleaning his surgical site he sat 30 minutes with his shirt off and brace off and as I said, it was very cold. It took an hour at times to get someone to answer the nurse call button. When he started feeling like he couldn’t breathe and asked to be sent back to the hospital they flat out refused. They didn’t listen to the patient. This is when he got diagnosed with pneumonia… a day after he first asked to go to the hospital. It took a day for them to listen! That may not seem like to long for most but he had just had a triple bypass open heart surgery. Shame on you Medilodge!!! You cannot treat people like that! In fact it’s your job to listen and keep people comfortable!! When you don’t do your job you are risking people’s health and lives! It’s your job!! If there was an option to choose no stars I would have done just that!