Regency at Westland

I had to come here for physical therapy after back surgery. Some of the staff was friendly, others not so much. The night staff always seemed to be short staffed I would hit my button in my room & sometimes it would be couple of hours before I saw a nurse & sometimes I wouldn't get my pain meds til after 11p. The room itself was not comfortable. The bed was very hard & made it hard to sleep. I was told I would have to buy the foam cover to put on top of mattress to make it more comfortable. I think as much money they get from insurance they should have some on hand. The bathroom floor would also get slippery because there was no vent in the bathroom. Therapy employees for the most part were friendly. I didn't like how they had me work on my arms when my issue was my legs & foot. Only one of the therapists I didn't like. Lucky I only had her help me once & that was my first day of therapy, all the others were friendly & also made suggestions for when I went home.

My Mother has been a resident of thus facility for several years now, I am so pleased with Regency at Westland, from walking in the front door, there is not a unpleasant smell of urine or feces. You are always welcome by the front door staff, I stop in the business office were Tina and Jamela just to say hi. The room are spacious each person has there television and phone and private bathroom, which is always clean. I usually see Bonnie her nurse, but it does not matter they are all pleasant. Tina, Lee, Shelia, Angel and Kim attend to my mother in one way or another they are all very good and show Love for her like family. They have an activity room where something always going on from Bingo, movies, games and music , they are kept busy. There is a dinning room with table cloths and usually a flower that makes it pleasant for the residents. They also do parties with the residents depending on the holiday. I know I have missed some staff, but everyone here is family. If my mother needs any maintenance it’s a call away and normally he is there within minutes. And right now his name is a blank but he is good at what he does. Thank you Regency at Westland

I would like to express our sincere appreciation to Ms.Hurtt the new ADON at Regency at Westland. From the moment she became involved in our loved one's care she demonstrated professionalism,compassion and exceptional leadership. Ms.Hurtt was always approachable,responsive to our concerns,and took time to ensure our family understood the plan of care. Her positive attitude, dedication, and commitment to resident well-being were truly inspiring. We are grateful for the support,kindness and reassurance she provided during a challenging time. Regency is fortunate to have such a caring and knowledgeable nursing leader.