StoryPoint Clinton Township

My father lived in assisted living at StoryPoint Clinton Township for approximately one year. He was 95 years old, blind, profoundly hard of hearing, wheelchair dependent, and required assistance with daily living activities. Our family chose StoryPoint because we believed the promises made during admission about attentive care, meaningful activities, quality meals, and professional staff support. Unfortunately, our experience was deeply disappointing. The most consistent issue was staffing and responsiveness. Call lights often went unanswered for extremely long periods of time, leaving my father to attempt unsafe transfers on his own because he simply could not wait any longer for help. Despite repeated discussions with staff and management, these problems never meaningfully improved. Dining was another major concern. The “chef prepared” meals were almost always served cold, frequently missing items or condiments, and often poorly suited for residents with disabilities. Because my father was blind, one of his children attended dinner with him nearly every single evening for an entire year to help him identify food, prepare it so he could eat safely, and ensure he actually received everything he ordered. On one occasion staff forgot to even bring him to dinner at all. There were also repeated failures with routine care tasks: * laundry frequently was not collected unless family handled it, * showers were skipped and not rescheduled, * trash was improperly handled, * bedside toileting equipment was often not cleaned or emptied, * and important changes in condition were not recognized or communicated. The assisted living activities were minimal and often not appropriate for residents with visual, hearing, or mobility impairments. Many residents appeared isolated in their rooms with little meaningful engagement. What frustrated us most was that these concerns were communicated repeatedly throughout the year. Management was aware of the issues, yet little changed. I worked in healthcare management myself for many years, so I understand staffing shortages and the realities of long-term care. No facility is perfect. But families considering assisted living should understand that there is a significant difference between marketing promises and the day-to-day experience we observed in assisted living at this facility. Our family ultimately moved my father out. He has since passed away, and I felt it was important to share our experience honestly so that other families can ask careful questions before making such an important decision.

this place is so friendly lots of information available, polite staff. friendly. clean use nontoxic cleaners, lots of actives to keep seniors active and healthy. meals seem well planned and nourishing

The building is clean, modern, and thoughtfully designed—plenty of natural light and cozy common areas. The staff are warm, caring and friendly. Their dedication to their residents is evident. Highly recommend StoryPoint to anyone looking for compassionate and reliable senior living care.

Absolutely amazing community, residents and staff!

I visited Storypoint recently. The staff was welcoming, the community was clean and the residents were fantastic! Everyone is always smiling. I was excitedly greeted by one resident, who is part of the welcome committee, and he told me all about how much he loves living here. It made me feel good that the residents had great feedback about StoryPoint!