StoryPoint Rockford

My Mom moved into Story Point about a year ago, into independent living. It was a big move for her, but it didn’t take long for her to adjust. The rooms are spacious, updated and clean. The staff is awesome. They are willing to help when needed, and super sweet with my Mom. And they also keep me informed about anything related to my Mom’s care and well-being. There are multiple activities each day for my Mom to participate in…she never misses bingo and always looks forward to cashing in her “bingo bucks” for tasty snacks. Story point also offers a weekly outing to Meijer, along with other outings. The food and meal service is excellent. The setting feels like a quality restaurant with different meal options each day and for each meal. We even had Story Point cater a birthday party for my Mom, and all of her family and friends who attended were super impressed (as was I). While Story Point isn’t the cheapest, the care, staff, cleanliness and overall experience are well worth it.

Quite honestly our experience with Storypoint Rockford was atrocious and my biggest regret is putting my father there in the first place. The mental damage that was done is criminal and the staff thinks they can get away with this stuff because the people are older and so they use “confusion” to their advantage. The amount of turnover is ridiculous and absolutely not ok when in a situation where trust needs to be earned. As soon as you and the resident develop a decent working relationship with a staff member they leave and a new (highly uneducated) person arrives and clearly does not care one iota for the people they are supposed to be caring for. In my experience in life - how the staff behave is in direct line with how they are being treated by the company they work for. Storypoint is either not vetting these people well enough, not giving them proper training or not paying them a decent wage or most likely, all of the above. Storypoint takes advantage of people who are dealing with the pain of watching their older loved ones age in a way that requires more hands on care than most people are able to do on their own so they find a place like Storypoint, pay the exorbitant fees and are hoodwinked into believing they are receiving good care. Thankfully we have removed my father from this abusive environment and he has been doing so much better physically and mentally since leaving that horrific place. NO ONE should have to live out their final years or days in a prison like that. One thing for certain is all of us will at some point in life, face the horrible decision of having to either put someone we love in a home or perhaps end up in one ourselves - I would venture if you asked someone who works for Storypoint if they want their loved one or would they themselves want to end up at Storypoint Rockford? I have zero doubt that if they answered honestly it would be a very loud NO! Whoever is in charge of doing better there - do better! Education, training, kindness and empathy are lacking to a shocking degree.

slow payers

Great brunch!! Food was excellent! The place is clean and welcoming every time we've visited. The staff is always helpful and friendly.

The most rowdy old folks home I been to. Seriously. Cops are here often.