Villa at Silverbell Estates

Wonderful staff and great care

Thank you for helping my father in law. They helped us a lot. Thank you.

About 4 years ago my brother had a major stroke. He is paralyzed on his RH side. He needs a good bit of attention. He gets it here. He has been here now for around 3 years. Staff is always friendly when we visit. Everyone is very nice. Everyone pretty much knows my brother and talks to him. He seems very well cared for here. We visit him weekly and have never seen any concerns. Very professional staff here.

They did not take care of me, they hurt me. Don't take your loved ones here.

This facility should not be trusted with vulnerable patients. My mother is paralyzed and a documented fall risk, yet staff failed to provide basic care or follow safety protocols. She was left sitting in her own feces, improperly cleaned during diaper changes, and her sores worsened. Staff yelled at her to move, knowing she physically could not. The building reeked of urine and feces, and there was feces on her curtains. Staff were often on their phones and disengaged. I was assured she would be safe. Less than an hour later, she was left alone and fell from her bed due to an ill-fitting mattress flipping. At the time of the fall, the bed was not lowered and there were no floor pads or other fall-prevention measures in place. She had to be rushed to the hospital. This place shows a shocking lack of hygiene, training, and basic human dignity. Do not leave a disabled or immobile loved one here. I know what acceptable care looks like... this was not it.