Waltonwood Main

My dad has been so fortunate to call this assisted living community home. What stands out most is the wonderful, caring staff. They truly go above and beyond, not just to care for the residents, but to get to know them and build genuine relationships with them. It means so much to our family to know that Dad is surrounded by people who treat him with kindness, patience, and respect. You can tell that the staff genuinely care about the people they serve, and that makes all the difference. Thank you to everyone who takes such great care of Dad and all the residents. Your compassion and dedication do not go unnoticed, and we are incredibly grateful! ❤️

It is with a heavy heart that I am leaving a bad review. My father moved until memory care at the end of August 2025. He has Alzheimer's. My mother moved into the independent living area the following month. It is a beautiful facility and we thought they would be in excellent hands. Unfortunately, that has not been the case and I have been left wondering if we've made a horrible mistake. There hasn't been a day that we have gone to his room and not had to ask that they clean the cath bags from the grab bars in the bathroom. At least weekly, the bathroom floor has been disgusting and we were told by the people at the desk that we have to wait for housekeeping to come because that's "not they're job." Eventually we had to meet with John the manager. That was 2 weeks ago. Some things have improved but many have not. My father has been to the ER 5 times this month due to variants of UTI issues. Until Tuesday, almost 2 months after he moved here, I have never arrived when he did not need smell terribly and need to be changed. If you have a family member there, be prepared to advocate constantly.

I recently toured Waltonwood Main, and I cannot say enough positive things about the experience. From the moment I walked in, I felt a sense of comfort and care that’s so important when exploring assisted living and memory care options for a loved one. The facility itself is beautiful, clean, and thoughtfully designed, but what truly made the difference was Alicia Hardville. Alicia is absolutely wonderful so kind, knowledgeable, and incredibly compassionate. She took the time to listen to my concerns, answer every question with clarity and patience, and walk me through each aspect of the community with genuine warmth. She made what could have been an emotional and overwhelming process feel manageable and even hopeful. Her professionalism, combined with her personal touch, made me feel confident that my loved one would be in great hands. I left the tour feeling informed, reassured, and grateful. Waltonwood Main is lucky to have Alicia, and so are the families she supports. I highly recommend this community to anyone considering assisted living or memory care, it truly stands out.