WellBridge of Pinckney

Poor management my grandma was found unresponsive in the morning and sent to the ER, the facility never called us and told us she left or what happened and they refuse to speak with us when we ask questions. The only way were notified was by the hospital when she arrived. Unfortunately she has passed this past week and we still don't have answers and management refuses to return calls. Never will allow another family member here. Severe neglect and this is not the last they have heard from us. This facility is dangerous and they do not care about you only money. Save yourself the heartache and find another facility that's willing to care for your loved one.

My wife spent 2 weeks here earlier this year. She was recuperating from COVID and was bedridden. She dropped her call button one night and was unable to reach help. Fortunately she had her cell phone and called me. I thought, no problem, I'll call her nurse's station. There were 7 nurse's stations. Hers was #7 and it immediately hung up on me when I called it. I called #6, 5, 4 & 3 and either got no answer or was hung up on again. Finally station 2 picked up and got her the bedpan she needed. The next night the same thing happened but I was unable to reach any of the nurse's stations. Called all 7 and let it ring for 4 minutes each with no answer. I did not know what else to do but call the local police because I was over 1 hour away. In the end she did get her bedpan changed. I went to get a report from the police the next morning and was told "A report was not written on the incident but that the majority of calls at night are asking them to alert Wellbridge staff that a patient needs help". A couple days later she was sent back to the hospital because she had developed pneumonia and a UTI. I have been married to her for 20 years and this is the first UTI she ever remembers having. At the hospital I saw a nurse that also worked at Wellbridge. She took me aside and warned me not to let them send my wife back to Wellbridge because the night staff was terrible. After another week in the hospital she was sent to a different facility and we had no more issues of neglect. I honestly do not know how they have managed to avoid being shut down by the state.

Very clean most staff is nice ,one we call Kendall amd o e susy play alo g with alzheimers mother she thinks there family members working there so it's good they know her memory loss and go along with being called susy and Kendall, but since my.mom has been there every single.month they say they need some other proof of a 10 or 20 yr old acct proff it's closed ,now it's something isn't covered and we will have to pay X and X amount to have her there ,so try hard to get what they need they don't have anyone willing to request information for the people they now have her whole postal retirement and she is allowed 70 dollars a month for her hair cut and nessessities that's it ! They don't supply cloths or coats socks underwear lotion shampoo conditioner deodorant, they say the goverment allows her to have this 60 dollars and we are still proving monthly her stuff we now switched her address with the bank to carewell so they get her paperwork statements, maybe making some trip out would make her feel less trapped but they do not go to a store or out and she feels like a prisoner there, she packs her stuff every day and says she is not staying there ,I wish something would make her relaX but there aren't connections like that there just at work . She says at to es the food is tolerable, but has lost 30lbs since bei g admitted ,ok just my experiance so far ill keep you posted!

At around 12 noon I visited my 93 yr old mother-in-law at wellbridge nursinghome. As I walked into her room there was a strong smell of urine. My mother-in-law was in the bathroom, her bed was unmade and that where the sell of urine was coming from. On the floor by her bed I saw a pill. I picked the pill up and walked into the hall to talk to the nurse. She informed me that my mother-in-law caregiver had 21 patients. In the State of Michigan it's 8 patients to one caregiver on first shift. Not impressed with Wellbridge

Wellbridge of Pinckney is a premier facility. The care residents receive, the clean facilities and the robust activities make Wellbridge an amazing option for short-term rehab and long term stays. I highly recommend this community.