Clark Retirement at Franklin

Beware ... Care not included

My loved one was at Clark for 8 years. During that time, he entered clark with his wife but sadly she passed during their time there. He was moved to a few different floors due to his progressing needs while at Clark. Most recently, he had been on the memory care unit for over 2 years. He loved Clark and would always tell anyone who would listen “this is my home now!” Despite the lack of staffing and the slow response to call lights, as a family, we overlooked that because he was happy to be at Clark. We were totally caught off guard when called in for a family meeting in which we were told that we’d have to find different placement because Clark could no longer handle his needs. After he had been there for 8 years, was very happy, etc. it was just shocking to be told this. He is in great physical help, needed no assistance eating or toileting, but he’s forgetful as he’s 91 and has Alzheimer’s. We thought that he was in the perfect place to handle his needs. There are several other residents much more progressed in their diseases. Over the amount of time that he was at Clark, between him and his wife’s care, he has spent over a million dollars to be their resident, for it to end so abruptly like this. As a family, we had to remove him from Clark to provide him better care elsewhere. I would not wish this nightmare upon anybody, as he was being moved out several staff members were equally as shocked as we were and said that “he was always a joy.” This treatment of a resident is despicable and totally unforeseen when you think that you’ve found a safe and secure place for your elder.

Many unpleasant experiences and issues with care that wasn't provided.

Nothing but kudos for Clark and their staff. No matter the need, they are always ready-at-the-wait for my mother and step-dad and the facilities are prepared for every level of care for the retired. From the fantastic dining, to the woodshed, to the gym, to the mental health programs, Clark is just perfect (and I don't say that casually),

Mom-in-law will be moving to Clark at Franklin. We chose that place, because of the level of care and its vicinity to our home. We plan on visiting her a lot, so we didn't want to be driving across town. They offer rehab services right on site, which she will need, and they had very nice, clean, and very appealing facilities. The rooms were very efficient. A hospital bed was provided, a couple pieces of furniture, and we could decorate her room. We were pleased and satisfied with it. There's always a nurse on staff and she can have all of her doctors' appointments. They have a chapel right on site, so the residents, if they want, can go to church, which was important to us. The staff, starting from the event directors, nurses, and aides, were great.