MediLodge of Grand Rapids

Just picture expensive, underqualified, aloof babysitters. Evidently it's policy (so we were told) for sassy girls to answer the phone "hello" like they're annoyed by the fact that you called. If you call them out on their lack of professionalism, they yell and hang up on you. Someone's trying to herd cats over there.

My family member is in the assisted living area of the community at an independent level of care. She loves her apartment space and calls it home without hesitation. She’s made friends she treasures and indicates she feels safe and secure. The staff are responsive to her needs in a timely manner and there are great activities and groups available to her both in the community and out in the larger community. She has noted that food and dining have been an issue but, ever the optimist, she celebrates when it’s going well. The coffee shop area is being utilized more fully recently and she is…

Dad went in for rehab and transferred to long term care after my mom got sick. Was having pains and asked for testing to make sure it wasn't a bladder infection. 3 separate people told me they were waiting for it to come back when it was never done. Michele was the only nurse who followed through to make sure it was done and actually called me back. You can call and leave all the messages you want but they never call. Never evaluated after a month to see if he can go off liquid foods. I could go on and on.