The Oaks at Cascade

Staff is irresponsible and a danger to patients. When visiting the facility, two nurses never asked for ID, or had a person sign the book to take a patient outside for a walk. The nurses put patient into a wheelchair, put a blanket over a hospital gown, put what was a shawl on her shoulders and allowed the person to walk out of the facility when the person had asked numerous times if it was ok. Another staff member who was not aware, opened the door no questions asked. When coming back from walk, police called cause nurses denied they ever gave permission due to their negligence of not following protocol. Although the visitor did nothing wrong, the nurses protected each other by denying wrong and blamed the guest. I would never recommend this facility. If it were a person who could have run off with her to harm patient; can you imagine not getting an ID and how they put patient at risk of harm when patient has the inability to fend for themselves or speak to protect themselves? If you value your family member, I would think twice or more about allowing a facility like this to jeopardize your loved one’s well-being.

My parents loved the place but after 93 years they left us. Food and their apartment was fantastic !!! The staff was very caring and really really cared. My sister's and I very happy that they went there ☺☺

If you haven't been to Heather Hills Care Center before or it's been a while, make sure you stop by and see them. The campus is under new management with a strong focus on residents first. Customer service is a huge proponent of what they do. They want to make the residents and their families happy they made the decision to move their loved ones here. With regularly scheduled activities and outings, Sunday brunch and more, there is always something for the residents to do! The caregivers are all heart and give the best care around.